Refund Policy
Last updated: [July, 2026]
At ORIRI, we want you to shop with confidence.
If something isn't right with your order, we'll always do our best to make it right. Please read our refund policy below for information about returns, exchanges and refunds.
If you have any questions, our Customer Care team is here to help.
Contact us
Email: hello@oriri.shop (replace with your support email)
Returns
You may return unused and unopened products within 14 days of receiving your order.
To be eligible for a return:
- The product must be unopened and unused.
- The product must be returned in its original packaging.
- You must provide proof of purchase or your order number.
Unfortunately, we cannot accept returns of products that have been opened, used or damaged after delivery due to hygiene and food safety regulations.
How to Request a Return
To start a return, please contact our Customer Care team at hello@oriri.shop.
Please include:
- Your order number
- The reason for your return
- Photos, if your product arrived damaged or incorrect
We'll provide you with the next steps and return instructions.
Please do not send products back without contacting us first.
You can also download our return form, or you can fill in the online form.
Damaged or Incorrect Orders
We carefully inspect every order before it leaves our warehouse.
If your order arrives damaged, defective or if you've received the wrong item, please contact us within 48 hours of delivery.
To help us resolve the issue quickly, please include:
- Your order number
- A brief description of the issue
- Photos of the product and packaging
Once we've reviewed your request, we'll arrange a suitable solution, such as a replacement or a refund.
Refunds
Once your returned item has been received and inspected, we'll notify you of the outcome.
If your refund is approved, it will be processed using your original payment method.
Please note that it may take 5–10 business days for your bank or payment provider to process the refund after it has been issued.
Exchanges
We currently do not offer direct exchanges.
If you'd like a different product, we recommend returning your eligible item (if applicable) and placing a new order through our website.
Non-Returnable Items
For safety and hygiene reasons, we cannot accept returns of:
- Opened products
- Used products
- Products with damaged or missing seals
- Gift cards (if applicable)
This does not affect your statutory rights if a product is faulty or incorrectly supplied.
Order Cancellations
Our warehouse begins processing orders shortly after they're placed.
If you need to cancel your order, please contact us immediately.
While we'll always do our best to accommodate your request, we cannot guarantee cancellations once an order has entered the fulfilment process.
Return Shipping Costs
If you're returning a product because you've changed your mind, return shipping costs are your responsibility.
If we've made a mistake, or your product arrived damaged or defective, ORIRI will cover the return shipping costs where applicable.
European Union Consumer Rights
If you're purchasing from within the European Union, you may have additional statutory rights under applicable consumer protection laws.
Nothing in this Refund Policy limits or replaces those legal rights.
Need Help?
We're always happy to assist.
If you have any questions about returns or refunds, please contact our Customer Care team at hello@oriri.shop.
We aim to respond to all enquiries within one business day.